RETURNS & EXCHANGES

WE VALUE YOUR PATRONAGE AND ARE COMMITED TO MAKING SURE THAT YOU ENJOY YOUR SHOPPING EXPERIENCE. 

PLEASE SEE OUR RETURNS AND EXCHANGE POLICIES BELOW. 

 

POLICY

No order changes, cancellations or refunds will be accepted at this time. Only store credit for approved circumstances. 

 

RETURNS

Customers are responsible for RETURN/EXCHANGE shipping unless the order was filled in error or defective.

Items purchased are eligible for store credit within 30 days of delivery receipt.

 

Please use the Returns FORM that was shipped with your order.

Returns for CREDIT/ EXCHANGE can be sent to:
Phenix Salon Suites
Attn: Panashe Studio
77 Central Ave
Suite 809
Clark, NJ 07066
 
Please be sure to include your order number and/or the returns form with your return. Please be sure to FILL OUT THE FORM if you are exchanging to indicate the SIZE/ COLOR you are exchanging for.

 

EXCHANGES
Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.
Orders received without a filled out return form, or forms that do not indicate the SIZE/ COLOR you are exchanging for, will be issued CREDIT AUTOMATICALLY!!

CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Please see the tips below for keeping your items in returnable condition:

 

SWIMWEAR & LINGERIE

May not be returned. NO EXCEPTION!

 

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

 

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30%

 

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by sending an email to: fab@bfazur.com.